Get answers to common questions about our delivery management platform. Select a question to jump to the answer or scroll down.
DeliverNorth is a complete delivery management platform that helps you run your delivery business. It includes dispatcher software, a mobile app for drivers, real-time tracking, proof of delivery, reporting tools, and everything else you need to manage deliveries professionally.
Whether you are starting a new delivery service or looking to replace spreadsheets and manual processes, DeliverNorth gives you enterprise-grade tools at an affordable price.
DeliverNorth is perfect for:
Getting started is simple:
The entire setup takes less than 15 minutes. You only pay when you complete deliveries.
→ Read the complete Getting Started Guide
They charge per vehicle whether you're busy or slow. We only charge when you complete deliveries. During your slow months, you pay less. During busy months, you still pay less than their flat fees.
No venture capital debt to pay off, no sales team commissions built into pricing. We keep it simple: $0.25 per delivery. That's it.
Here's the math: If you do 300 deliveries per month with 5 drivers:
You save between $170-$475 per month, or $2,040-$5,700 per year.
Then you pay $12.50 that month. Try getting Onfleet for $12.50.
Our pricing scales with your business, whether you're doing 50 or 5,000 deliveries monthly. No minimums, no contracts, no penalty for slow months. You only pay for what you use.
This makes DeliverNorth perfect for seasonal businesses, startups testing the market, or specialized delivery services with lower volumes but higher margins.
Most customers are fully migrated in under an hour.
The process is simple:
We have step-by-step guides for switching from Onfleet, Routific, and Circuit:
Your drivers will learn the app in one delivery - it's that intuitive. No need to run parallel systems or risk downtime. You can switch over a weekend and be fully operational Monday morning.
Email and chat support included at every pricing tier. Average response time under 2 hours during business hours (9am-5pm Eastern, Monday-Friday).
We're a small team, so you'll talk to people who actually built the software, not a Level 1 support script reader. We can actually fix issues instead of just creating tickets.
Emergency support available 24/7 for critical issues affecting active deliveries.
Absolutely. Our largest customer runs 40 drivers and 6,000+ deliveries per month.
The system handles everything from solo operators to regional fleets. Add drivers instantly - no approval process, no tier upgrades, no sales calls to negotiate new contracts.
As you grow from 5 to 50 drivers, your per-delivery cost stays the same: $0.25. Unlike competitors who force you into "enterprise plans" at higher price points, we just charge for what you use.
The platform is built on AWS infrastructure that automatically scales to handle traffic spikes, busy seasons, and rapid growth.
Your subscription includes:
Your drivers download the DeliverNorth mobile app (available on iOS and Android). The app shows them their assigned deliveries, provides GPS navigation, allows them to capture signatures and photos, and updates delivery status in real-time.
The app works offline and syncs when connectivity is restored, so drivers can work anywhere.
Yes. The driver mobile app tracks GPS location in real-time. You can see where your drivers are on a map and monitor delivery progress from the dispatcher portal. Customers can also be provided with tracking links to follow their delivery.
The driver app captures:
All proof of delivery is stored securely and accessible through the dispatcher portal.
The platform provides comprehensive reporting including:
Reports can be filtered by date range, driver, customer, or delivery status, and exported to Excel or PDF.
Yes, DeliverNorth is designed to support HIPAA compliance requirements.
Our platform implements technical safeguards required for handling Protected Health Information (PHI):
Yes, DeliverNorth is safe and appropriate for medical deliveries including prescription medications, medical supplies, and specimens.
The platform supports:
Many pharmacies and medical facilities use DeliverNorth to manage their prescription and medical supply deliveries.
→ Read the Medical & Pharmacy Delivery Setup Guide
No, we do not store Protected Health Information (PHI) or medical details about prescriptions or treatments.
For delivery purposes, we only collect:
The platform does not require or store diagnosis codes, prescription details, or other health information.
We use multiple layers of security:
All delivery data is stored on secure servers using Amazon Web Services (AWS) infrastructure, which is certified for ISO 27001, SOC 2, and HIPAA compliance.
Access to delivery data is strictly controlled:
All access is logged and auditable. We never share, sell, or use your data for any purpose other than providing the delivery management service.
The minimum required information is:
Optional information you can include:
When a driver completes a delivery, they capture:
All this information is immediately available in your dispatcher portal.
If a delivery cannot be completed, the driver records the reason:
Failed deliveries are flagged in your dispatcher portal so you can take appropriate action. You can reschedule the delivery or have it returned to your location.
Failed deliveries are not charged - you only pay for completed deliveries.
The platform supports flexible scheduling options:
You have full control over how you schedule and assign deliveries to fit your business model.
Yes. The driver app can process payments at the time of delivery using:
Payment integration requires connecting your payment processor. The platform tracks collected payments and includes them in your reports.
Yes. The platform allows you to flag deliveries that require temperature control. You can:
This is particularly important for medical and pharmaceutical deliveries that require cold chain management.