Switching from Onfleet

Step 1: Export Your Data from Onfleet

Export Recipients/Addresses:

1. Log in to Onfleet
2. Go to "Recipients" in the left sidebar
3. Click "Export" or the download icon
4. Select "CSV" format
5. Save the file to your computer

Export Driver List (Optional):

1. Go to "Workers" in Onfleet
2. Make a list of driver names, emails, and phone numbers
3. You'll use this to add them to DeliverNorth

Step 2: Set Up Your DeliverNorth Account

1. Create your account at dispatch.delivernorth.com/register
2. Fill in company details (same info you have in Onfleet)
3. Verify your email via the activation link sent to your inbox
4. Log in to the dispatcher portal

See our Getting Started Guide for detailed setup instructions.

Step 3: Import Your Customer Addresses

1. Open the CSV file you exported from Onfleet
2. Make sure it has these columns:
   • Name
   • Address
   • City
   • State
   • ZIP code
   • Phone (optional)
3. In DeliverNorth, go to "Clients" → "Import"
4. Upload your CSV file
5. Map the columns (match Onfleet's field names to DeliverNorth's)
6. Review and confirm

See our Importing Addresses Guide for step-by-step instructions.

Step 4: Add Your Drivers

1. Go to "Couriers" in DeliverNorth
2. Click "Add Courier" for each driver
3. Enter driver details:
   • Name
   • Email
   • Phone
   • Vehicle type
4. Save each driver - they'll receive an activation email

Step 5: Have Drivers Download the App

Send your drivers these instructions:

Step 6: Run a Test Delivery

Before switching completely, test the system:

1. Create a test delivery to a known address (your office, a driver's home, etc.)
2. Assign it to a driver
3. Have the driver complete it with signature/photo
4. Verify you see the proof of delivery in the portal

If everything looks good, you're ready to switch.

Step 7: Switch Over

You have two options:

Option A: Immediate Switch (Weekend Cutover)

1. Friday: Stop creating new deliveries in Onfleet
2. Weekend: Complete any in-progress Onfleet deliveries
3. Monday: Start using DeliverNorth exclusively
4. Cancel Onfleet at the end of your billing period

Option B: Gradual Transition

1. Run both systems for 1-2 weeks
2. Create new deliveries in DeliverNorth
3. Let existing Onfleet deliveries complete normally
4. Once comfortable, cancel Onfleet

Step 8: Cancel Onfleet

1. Log in to Onfleet
2. Go to Account Settings or Billing
3. Cancel your subscription (or contact their support)
4. Note: Most Onfleet plans require 30-day notice for cancellation

Feature Comparison: Onfleet vs DeliverNorth

Common Questions

Will my drivers need training?

Minimal training needed. The app interface is similar to Onfleet. Most drivers adapt within one delivery. We have in-app tooltips and help guides.

Can I get my historical delivery data from Onfleet?

Onfleet doesn't provide easy export of historical deliveries. We recommend keeping your Onfleet account in read-only mode for a month after switching, then canceling. Alternatively, take screenshots of important delivery records.

What if I need help during the switch?

Email us at support@delivernorth.com. We'll help you migrate data, answer questions, and train your team. Average response time under 2 hours.

Is there a contract or minimum commitment?

No. Pay only for completed deliveries at $0.25 each. Cancel anytime with no penalty.